Privacy Policy

Last updated: March 2026

1. Information We Collect

JobCall collects information necessary to provide our AI-powered maintenance call routing service, including:

  • Contact information provided through our website forms (name, email, company, role)
  • Call recordings and transcriptions processed through our IVR system
  • Property and unit information for call routing purposes
  • Usage data related to our dashboard and call management tools

2. How We Use Information

We use collected information to:

  • Provide and improve our AI call routing and triage services
  • Create and manage work orders in integrated property management systems
  • Send notifications to on-call maintenance staff
  • Respond to demo requests and customer inquiries
  • Analyze service performance and improve AI accuracy

3. Data Protection

We implement industry-standard security measures to protect your data. Call recordings are stored securely and access is restricted to authorized personnel. Resident phone numbers are masked to protect privacy when displayed to maintenance staff.

4. Third-Party Services

JobCall integrates with third-party services including Amazon Connect (telephony), 11 Labs (voice AI), and property management systems (e.g., ResMan). Each third-party service is subject to their own privacy policies.

5. Contact Us

For privacy-related inquiries, contact us at privacy@jobcall.com

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